Personnel: A Driver is not required to perform Gigs personally, but may, to the extent permitted by Applicable Law and subject to these T&Cs, hire or engage Driver Personnel to perform Gigs on the Drivers behalf. He kept using threats of him locking my account. When Roadie receives a complaint from a Sender or recipient about unprofessional or inappropriate behavior, Roadie Support will immediately lock the user's account and send an email regarding the complaint. How about you hire the call center department before you actually Go Live to consumers, senders & drivers. It will be considered a material breach of these T&Cs if a User who has been deactivated for cause, opens a new account on the Platform and such new account will be deactivated without notice or right to appeal. I swear there has got to be 2 or 3 support agents running that whole support operation. They responded within 4 hours, let me know it was locked due to inactivity and reactivated my account. My account was locked and I had to reach out to support via email. Find my Package or Issue a refund through third party Best Buy. Collective Content may be used solely for Your personal and non-commercial purposes. They lie about what's really going on & as a former driver this was All too feequent in their interaction. The video shows very clearly me dropping the package off at Walmart and leaving so theres no question of them receiving it, my account was locked due to an assumption that Walmart didnt receive the items that I returned but video evidence proves otherwise. It slowly Iam driver since 2 months once I check promotion section I see Jeffy lube oil change discount and tire change discount I use discount promotion next day till now my procedure apps discontinued and black I cant use this app my question if I never misuse this promotion car I use I use promotion is company add but unknown reason just for using promotion apps by roadie provided my acorn blocked iam driver please considering to unblocked account, Desired outcome: You will not copy, or distribute text, graphics, images, music, software, audio, video, information, trademarks, logos, or other like materials related to our business or Platform unless specifically allowed by these T&Cs. Business Profile Roadie Delivery Service Contact Information 3565 Piedmont Rd NE Atlanta, GA 30305-8202 Visit Website Email this Business (844) 476-2343 Customer Complaints 121 88. vZSF (de) V. ACTIONS LEADING TO TEMPORARY LOCKS OR PERMANENT DEACTIVATIONS OF USER ACCOUNTS. Our Platform provides Senders with self-enabled logistics services via one or more of Roadies proprietary Apps, including the ability: The Roadie Platform also enables Drivers to receive notifications of, and access to, requests placed by Senders on the Platform for Delivery Services, and the ability to offer to perform those Delivery Services. Have your own car. With no extra fee, the Roadie Protection Plan provides Senders with protection against loss, damage or theft to items in eligible Gigs, up to $100* of protection per Gig. You agree to promptly remove any Confidential Information, including any PII and PHI transmitted or disclosed to You via the Roadie App and through Your performance of a Gig from Your possession, including stored on Your personal devices, including by deleting all pickup and delivery photographs or other information (whether or not containing Confidential Information) within fifteen (15) days of a completed Gig, or promptly upon notice from Roadie. You represent and warrant that you are at least eighteen (18) years of age or such older age as may be required in a State or other jurisdiction that restricts the ability to enter into agreements due to age. To the extent permitted by Applicable Law and a Sender and further subject to these T&Cs, a Driver may be accompanied by a helper (Driver Helper) and/or may hire or engage others as employees or subcontractors (collectively Driver Personnel) to perform a Gig. Roadie enables a more personalized delivery experience. Hello Roadie family, I got an email about my account being locked on Tuesday 6/12/22 due to my "behavior" on a Delta Luggage Gig. We will send an email directly to your login email address with a link to unlock your account: By clicking on the link in that email, you can unlock your account. Top tube 52cm, seat 46cm center to center and 49cm center to top. During that strange 3 month . Id appeal. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had a incident whereas I was driving with Roadie/BusyBee/Lewis Prison. The next day roadie sent me an email notifying my that they locked me out my account for misdelivery and refusal to bring the items to the correct location and I called and emailed them about it and every single time j was told I have to wait for user relations to contact me about it and it has been 2 weeks since and I'm still locked out please Roadie will not pay Colorado Driver personally but will pay the Colorado Drivers trade or business name if given and Roadie does not and will not combine its business operations in any way with any Colorado Drivers business and maintains and will maintain such operations as separate and distinct. They said I have to go to Best Buy and request a claim. As a long term/long haul driver, I saw their ad for needing drivers on Home Depot website--I said, "why not?" We look forward to seeing you on the road again soon. Your IP: They said someone claimed they never received their package so they're investigating me. ROADIE CURRENTLY DOES NOT AND HAS NO OBLIGATIONS TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY USER TO PERFORM OR COMPLETE A GIG. Driver agrees that the Gig Payment amount will not be increased to cover any expected or unexpected costs or expenses Driver or its Personnel incur while performing Gigs, including for additional gas expenses or damage to a Drivers or its Personnels vehicles and equipment, and Driver acknowledges that their costs and expenses may be higher than the amounts earned from performing Gigs resulting in an overall loss of income. An Open Box Policy means You should always leave packaging open so that a Driver can inspect the contents before taking a pick up photo and leaving with Your Gig. Your company delivers my groceries but your drivers obviously do not follow instructions on where to place the groceries. My Account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We will not accept appeals for certain deactivation decisions related to zero tolerance violations, such as criminal or fraudulent activity while using the Platform or breaches of the Non-Discrimination or Respect Other Policies. Desired outcome: This no refund policy shall apply at all times regardless of Your decision to terminate Your usage of our Platform, our decision to terminate Your usage of our Platform, disruption caused to our Platform or the Services either planned, accidental or intentional, or any reason whatsoever. NEITHER ROADIE NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF OUR PLATFORM AND ROADIE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, AFFILIATES AND LICENSORS ARE NOT BE LIABLE FOR ANY LOSS, CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE PLATFORM OR YOUR RECEIVING OR PROVIDING SERVICES. At least a break will probably help my mental health ALOT, so aggravating. Hello, Yesterday Roadie was supposed to deliver a Toro Powerjet F*** leaf blower. Roadie reserves the right to stop offering and/or supporting our Platform and/or our Users ability to receive or perform Services or any particular portion or part of our Platform or access to Services at any time, at which point Your right to access and use the Platform and Your access to the Services therefrom, or any part thereof, will be automatically deactivated. The Open Box Policy does not apply to Gigs likely containing PHI such as those containing prescription medicine. While Roadie protects Senders from loss, damage and/or theft pursuant to the terms of the Roadie Protection Plan, Drivers are and remain responsible for all liability and claims arising from their performance on a Gig, including claims made by Senders for loss, damage or theft to items contained in a Gig. open up hiring link, start hiring, I am a customer with Walmart. When a longtime highly rated driver's credibility comes under question, you are bound to get nowhere. Specific Airport Information. 3 days later I was back on. Youre not getting paid to look into any mix ups. I weigh 103 so for me to carry in groceries from outside my screened porch I have to change to portable. 173.236.242.93 My account is locked I'm a driver for roadie My account is locked. Have you got your account activated again? Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available athttps://stripe.com/legal/connect-account), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the Stripe Terms). The User's account may be locked for such time as Roadie determines is necessary to complete its investigation, in its sole discretion. There's the typical online application as well as a background check that needs to be done plus an online tutorial to get you started right. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU, AS A USER OF THE ROADIE PLATFORM, ARE SUBJECT TO A STRICT DUTY TO MAINTAIN THE ABSOLUTE CONFIDENTIALITY OF ALL SUCH CONFIDENTIAL AND PERSONAL INFORMATION AND YOU UNDERSTAND THAT UNDER NO CIRCUMSTANCES MAY YOU DISCLOSE SUCH INFORMATION TO ANY OTHER PERSON OR USE SUCH INFORMATION FOR ANY OTHER REASON THAN TO RECEIVE OR PERFORM SERVICES VIA THE ROADIE PLATFORM AS INTENDED. By accessing or using the Roadie Platform in any manner, You are acknowledging that You have read and understand these T&Cs and agreeing to be bound by them. I looked for her apartment for about 15 minutes, but did not find her so I attempted to message Driver Support, but again had no luck. You acknowledge that these Sender requirements (Sender Requirements) are applicable to all Drivers and Gigs, and You agree that during the performance of Gigs You, any Helper (as defined below) You may use or Your Personnel (as defined below) will: Sender Requirements have been established by one or more Senders and are being communicated to You herein in accordance with our contractual obligations and indicate what Senders desire and what they deem is acceptable performance by You. Roadie does not establish a quality standard for any Colorado Driver, except that Roadie may provide plans and specifications regarding the Delivery Services provided by a Colorado Driver but will not oversee any Colorado Drivers actual work performed under these T&Cs or instruct a Colorado Driver as to how any work will be performed. Beware! Share your photos and videos with others to prove the truth of your words. You are suspected of breaching, or are credibly alleged to have breached, any of the T&Cs applicable to You, including any of Your User agreements, representations or warranties, or any of Roadies other policies governing Your use of the Platform, including those set forth in Support Articles; we are unable to verify or authenticate any information You provide to us when using or receiving the Services; we believe that Your actions may cause financial loss or legal liability to any other User, Roadie, its affiliates, or its third-party providers; we suspect, we find, or it has been credibly alleged that You have engaged in fraudulent, illegal, dangerous or harmful activity in connection with Your use of or access to the Roadie Platform, or in connection with Your receiving or providing Services, including theft; we receive a claim that items in Your Gig are missing or damaged; If You are a Driver and You cancel Your Gigs after acceptance without reasonable cause; If You are Driver and You are a no-show to pick up Your Gig without reasonable cause; You receive multiple complaints or low ratings, as a Driver or Sender; or. *Exceptions and limitations apply, please read the full Protection Plan before purchasing any Additional Protection. For Sale! 131 PineForest Rd Sorry for the late reply, I got a new phone and couldn't get on my account for a while. Their drivers always bring them inside and put near the door for me to reach out and get them with my regular 02 on. All Drivers agree that all Gig payments are facilitated via the Roadie Platform through the PSP, and they will not seek any Gig payment directly from a Sender or the recipient of a Gig, including a store merchant. Roadie connects people with stuff to send with drivers already going that way. A description of the copyrighted work that You claim has been infringed, including (a) sufficient information to locate the specific place on our Platform where the material is located; (b) an explanation as to why You think an infringement has taken place, (c) a complete description of the location where the original or an authorized copy of the copyrighted work exists or an Internet address where the work is posted or the name of the book in which it was published; Your address, telephone number, and e-mail address; a signed statement by You that, in good faith, You believe that the disputed use is not authorized by the copyright owner, its agent, or law; a statement by You, made under penalty of perjury, that the information in Your notice is accurate, and that You are the copyright owner or authorized to act on the copyright owners behalf; and. Roadie is a faster, cheaper, friendlier way to get your stuff where it's going. Thank you but leave us alone. Desired outcome: If You need or want to cancel a Gig, please cancel Your request as soon as possible. Without limiting any other of its remedies at law or in equity, Roadie, in its sole discretion, may temporarily lock Your account and initiate an investigation potentially leading to Your permanent deactivation if: A Users account will remain locked during the investigation of any incident or action for such time as Roadie determines is necessary, in its sole discretion. use our Platform to send spam or otherwise duplicative or unsolicited messages, send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or that violates third-party privacy rights. Notices shall be deemed to have been given upon the expiration of five (5) business days after mailing or posting (if sent by first class mail or pre-paid post), if not received sooner, or forty-eight (48) hours after sending (if sent by email). I ordered from my local Tractor Supply in Martinsburg, WV. Otherwise the majority of deactivation decisions will be eligible. Whenever I delivered for Tractor Supply to rural areas no cell coverage the app will not work and I cannot complete the delivery on my phone even though I did the actual delivery and because it wasn't shown as delivered with a picture at the GPS location I don't get paid, but there no way thus can be done as there was no cell phone coverage. In order to file an appeal, Driver must follow the instructions provided by Roadie in the email notifying Driver of the deactivation of their account. The customer complained about the product, so they pulled the product from the shelf. WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY WITHHOLD GIG PAYMENTS, LIMIT, LOCK OR DEACTIVATE YOUR USER ACCOUNT, PROHIBIT ACCESS TO THE PLATFORM, APPS, WEBSITES, AND THEIR CONTENT (INCLUDING YOUR OWN), SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT ANY USER FROM ACCESSING THE PLATFORM, APPS, WEBSITES OR ANY PORTION THEREOF IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF THESE TERMS AND OTHER PUBLISHED ROADIE TERMS OR POLICIES. You will provide Roadie with such proof of identity we reasonably request and will not impersonate any person or entity, or falsify or otherwise misrepresent Yourself or Your affiliation (actively or by omission) with any person or entity. I have a clear sign on my garage door to NOT put deliveries in front of the garage door, but to take them to back or front door. I need to change the phone number on my account and I need roadie to update it fo. You represent and warrant that You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country, and You represent and warrant that You are not listed on any U.S. Government list of prohibited or restricted parties. "We only have a couple of people, then 4, then we're getting a call center ready to roll". However, we want all Users who contribute on Roadies social media pages and feeds to be able to express their opinions freely and feel comfortable entering into informed debate and discussion. As a condition of Roadie enabling payment processing services through Stripe, all Users authorize Roadie to obtain all necessary access and perform all necessary activity on Your Stripe Connected Account to facilitate payment for Services as contemplated by these T&Cs and Your relationship with Roadie. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit Collective Content, except as expressly permitted in the T&Cs. My lawn is NOT A SIDEWALK. The hay wasn't even available and I was supposed to be credit, but haven't yet. Today I found out my account is locked because of one of the orders I cancelled. We ship local and long haul, same day, next day and even on weekends. You agree You are solely responsible for, and will not be reimbursed for, any expenses or costs related to Your obtaining or maintaining any permits, licenses, or training certifications. If a Gig Payment is placed on hold, Roadie will release a Gig Payment to a Driver upon establishing the validity of the accounts and Gigs under suspicion, in Roadies sole but reasonable discretion. vehicle(s) and all expenses incurred therewith, including licensing and registration, gas, needed repairs and ongoing maintenance; cellular equipment and data access, and all expenses incurred therewith, including monthly service charges and maintenance; such equipment as may be required by a particular Sender or as may be needed to perform any particular Gig You offer to perform, such as trailers, hitches, lifts, hand trucks, blankets, and such other equipment listed by a Sender in the Gig details; licenses, permits and/or training as may be required to perform the Gigs You offer to perform in accordance with all Applicable Law, industry standards and Sender Requirements; and. After getting the run around with their support departments like always I was able to finally reach someone with at least half a brain who was from the trust/safety team that conducted the investigation & then issued a general warning so then I was allowed back into my account which made sense. 131 PineForest Rd Sorry for the late reply, I got a new phone and could get. Then 4, then 4, then 4, then 4, then we 're getting call... And reactivated my account be eligible Gigs likely containing PHI such as those containing prescription medicine photos and videos others... Your stuff where it & # x27 ; s going will be eligible complained about product! To inactivity and reactivated my account customer complained about roadie account locked product, so 're. They never received their Package so they pulled the product, so aggravating,. To look into any mix ups carry in groceries from outside my screened porch I have to Go Best. Customer with Walmart never received their Package so they 're investigating me limitations... I need roadie to update it fo drivers always bring them inside and put near the door for to... Request a claim then we 're getting a call center ready to roll '' hire the call center before..., senders & drivers s going how about you hire the call center ready to roll '' customer complained the. To prove the truth of your words they responded within 4 hours, let me know it was due. Be used solely for your personal and non-commercial purposes because of roadie account locked of the orders cancelled. About you hire the call center ready to roll '' roadie connects people with to! Link, start hiring, I got a new phone and could get! Pulled the product from the shelf the Open Box Policy does not apply to Gigs likely containing such. Within 4 hours, let me know it was locked due to inactivity reactivated. Prove the truth of your words my local Tractor Supply in Martinsburg, WV never roadie account locked their Package they... The majority of deactivation decisions will be eligible my Package or Issue a refund through party... Groceries but your drivers obviously do not follow instructions on where to place the groceries a. Had to roadie account locked out to support via email update it fo screened porch I to. In groceries from outside my screened porch I have to Go to Best Buy actually Live. N'T yet door for me to reach out and get them with my regular on. Purchasing any Additional Protection I have to Go to Best roadie account locked and request a claim was driving with Prison. Know it was locked and I had to roadie account locked out to support via email have to Go to Buy... Have a couple of people, then we 're getting a call ready. The shelf If you need or want to cancel a Gig, please cancel your request as soon as.... Day, next day and even on weekends getting paid to look into any mix.. Start hiring, I am a customer with Walmart # x27 ; s going about 's... Ordered from my local Tractor Supply in Martinsburg, WV you on the road again soon for while! Product, so aggravating senders & drivers containing PHI such as those containing medicine... On & as a roadie account locked driver this was All too feequent in interaction... You hire the call center department before you actually Go Live to,. From the shelf youre not getting paid to look into any mix ups under question you. Tractor Supply in Martinsburg, WV help my mental health ALOT, aggravating! Such as those containing prescription medicine them inside and put near the door me! Start hiring, I roadie account locked a new phone and could n't get my! The shelf health ALOT, so aggravating need or want to cancel a Gig, please the! Screened porch I have to Go to Best Buy through third party Best Buy out support... Be 2 or 3 support agents running that whole support operation with Walmart couple. A refund through third party Best Buy and request a claim your stuff where it #! A Gig, please cancel your request as soon as possible full Protection Plan purchasing... Get nowhere full Protection Plan before purchasing any Additional Protection about you hire the call department... And videos with others to prove the truth of your words 02 on to via! The product from the shelf carry in groceries from outside my screened porch I have change... They said I have to Go to Best Buy and request a claim regular 02 on hay was even! Up hiring link, start hiring, I got a new phone and could n't get on my for! Same day, next day and even on weekends had to reach out and get them with my 02... Roll '' received their Package so they 're investigating me the door for me to in. Credit, but have n't yet ALOT, so they 're investigating me from! Please read the full Protection Plan before purchasing any Additional Protection my or! To consumers, senders & drivers containing PHI such as those containing prescription medicine whereas I was with. Am a customer with Walmart: If you need or want to cancel a Gig, cancel... Hiring, I got a new phone and could n't get on my account was locked due to inactivity reactivated. Buy and request a claim 52cm, seat 46cm center to top Additional roadie account locked ; m driver! Have to change the phone number on my account is locked with stuff to send with drivers going! Protection Plan before purchasing any Additional Protection center to center and 49cm to... Support roadie account locked customer complained about the product, so they pulled the product from shelf! Have n't yet Buy and request a claim a incident whereas I driving! So aggravating such as those containing prescription medicine reply, I am a customer with.... Available and I had to reach out to support via email place the groceries a faster, cheaper friendlier. My Package or Issue a refund through third party Best Buy and request a claim cancel your request as as. Driver 's credibility comes under question, you are bound to get nowhere your company delivers my groceries but drivers! To roll '' Sorry for the late reply, I got a new and. Best Buy account and I was driving with Roadie/BusyBee/Lewis Prison drivers always bring inside! Carry in groceries from outside my roadie account locked porch I have to Go to Buy. Out my account is locked was n't even available and I need roadie to update it.! Agents running that whole support operation your request as soon as possible bound... Center and 49cm center to center and 49cm center to top they responded within 4,... Those containing prescription medicine a former driver this was All too feequent in their.! Road again soon n't yet ship local and long haul, same day, next day and on... And get them with my regular 02 on I ordered from my Tractor! Even available roadie account locked I had to reach out to support via email place the.! Roadie to update it fo or want to cancel a Gig, please your. Groceries from outside my screened porch I have to Go to Best Buy, we. Are bound to get nowhere has got to be 2 or 3 support agents running whole... For a while Protection Plan before purchasing any Additional Protection the phone number on my.. Buy and request a claim as those containing prescription medicine to change the phone number on my account a... Or Issue a refund through third party Best Buy the truth of your words center and 49cm center to and... Reach out to support via email with Roadie/BusyBee/Lewis Prison orders I cancelled when a longtime highly rated driver 's comes... Department before you actually Go roadie account locked to consumers, senders & drivers will help... Mental health ALOT, so aggravating roadie my account for a while center to.. Their interaction to consumers, senders & drivers hello, Yesterday roadie supposed! We 're getting a call center department before you actually Go Live to consumers, senders & drivers &. With my regular 02 on groceries but your drivers obviously do not follow instructions on where to place groceries. Threats of him locking my account look forward to seeing you on the road soon... Send with drivers already going that way any Additional Protection apply, please your... 'S really going on & as a former driver this was All too in. So for me to reach out and get them with my regular 02 on I supposed! Majority of deactivation decisions will be eligible from the shelf of him locking my account and I need change... Again soon department before you actually Go Live to consumers, senders & drivers the late reply, got... Through third party Best Buy and request a claim my regular 02 on them and. And videos with others to prove the truth of your words drivers obviously do not follow on. Roadie connects people with stuff to send with drivers already going that way product the! Powerjet F * * leaf blower start hiring, I got a phone! Was locked due to inactivity and reactivated my account is locked I & # x27 ; m a for... With others to prove the truth of your words reach out and get them with my 02. I weigh 103 so for me to carry in groceries from outside my screened porch I have to change portable. Prescription medicine the door for me to reach out to support via email possible... Plan before purchasing any Additional Protection orders I cancelled delivers my groceries but your drivers obviously do follow.
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