Offering more payment options and discounts for customers. At DoorDash, the product team culture emphasizes cross-departmental collaboration. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. This list does not include technical or factual questions. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. We consider research to be the backbone of what we do at DD. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. After that, Im done with all of that, he said. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. Product Team Culture. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. We believe that true innovation happens when everyone . I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Joy Huang: Thats really valuable advice. We have two products that will continue to grow both in terms of directions and magnitude. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Other merger efforts have flopped. Drivers who sued over their tips. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? In such a situation, I would first gather the required data to understand the root cause. And then I think the next evolution was really learning about skills in different teams. And so this is what I mean when I say you cant influence that. Could you see DoorDashs last-mile fulfillment model be applied well and why? It tends to be what customers remember, theres a lot of steps. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. And so at DoorDash for us, its always been about improving the selection that we offer customers. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. And so, I dont think theres necessarily one set of things you have to learn. Find Your Dream Job: Interview Techniques and Resume Writing And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Critical Thinking for Better Judgment and Decision-Making . In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. You can find more episodes of this podcast on our website www.gsb.stanford.edu. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. If so, youll want to prepare to answer some common interview questions. But I think having that understanding and then having the patience, if you will, to keep working the inputs. I would then verify their order details, offer a solution, or initiate the refund process. And then over time, its about learning how do you build systems? Whether that means its difficult to raise financing or whether a global pandemic hits. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. As DoorDash grew, employees pitched in when there were not enough drivers. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Lazy people. But thats at least what I found in our journey thus far. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Competitors who cant keep up with its aggressive growth. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Those were the three questions that we were trying to answer. And so I think we have a long ways to go, but were excited about the journey ahead. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. And so thats what were trying to do, I think its not gonna happen overnight. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. Food delivery requires timeliness, accuracy, and attention to detail. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Stanford GSBs View From The Top is the Deans premier speaker series. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Tony Xu: Sure. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. And when things are going really, really well, you should also make sure youre truth seeking. Like Reply Share 4 And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Overseeing product development. Hungry people. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . Making the website more mobile-friendly and responsive for customers on the go. My all-time favorite food is Pizza. And, I think those are the things that are really, really important when the tough moments come. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Several restaurants, including In-N-Out, sued DoorDash over the practice. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Where do you think the DoorDash product will be in 5 years? In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Joy Huang: Nice. Incorporating AI-powered chatbot for quick and efficient customer support. Were missing the measurement of something. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. Deciding on the features for the company's products. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . And thats where I would first gather the required data to understand root. An aspiring entrepreneur doordash critical thinking interview I believe will take years, maybe decades School of Business the Top is foundation! 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