Kennesaw, GA 30144 (833) 734-2510 Like us on . Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. Refund requests are not accepted after showtime. Understanding the whole business. The purchaser must also attend the movie for which the additional tickets are purchased. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 Am I eligible for the Subscription Program? We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Where is it? Please contact Customer Relations and let us know how we can help. The Rockstars of Regal Customer Service. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Children 6 and under are not allowed to attend Rated R features. Reservations and admission tickets are subject to availability. By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. There are no refunds after the printed showtime. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. I waited for a bit, then tried again, with the same result. A military discount is available at the box office and ID must be presented at the time of ticket purchase. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. Convenience Fees apply to all Reservations. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). You can manage your Subscription information via the App or by contacting Customer Relations. Security issues have become a daily part of our lives in America. 125 Townpark Dr Suite 300. Customers are the ones who make it possible for Fandango to exist. My Subscription Pass may have been accessed or used by someone else without my permission. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. . A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. No. Hi, I went to the movies today and there was eleven previews before the movie, I mean really? AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Box 371330. Reseda, CA 91337. For questions about gift cards check out or Gift Card FAQ. There are no refunds after the printed showtime. The monthly plan will be billed on a monthly basis until it is cancelled. A Reservation may be cancelled in accordance with. Can a rating be changed? Edit your payment method for Movie Club. View files. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. I missed my Subscription payment. I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. A list of. Good at Multi-tasking? The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Select a movie and showtime, and then proceed to purchase the ticket. Media Inquiries: Email us at pr@cinemark.com. From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. How do I use Regal Gift Cards to purchase tickets? Promotions Regal Crown Club More Rewards Your Way! Click Apply. Can I add my Subscription Pass to Apple or Google Wallets? If you need assistance for any reason, please ask one of our theatre personnel for assistance. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. You can visit your local theatre to find their specific pricing policy. I fell that this is a poor excuse for customer service. Gift cards carry NO expiration date or dormancy fees. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. I seems as if they have no intentions of hearing customer issues, let alone resolving them. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. There does not appear to be any customer service. All admissions are subject to the applicable Participating Theatres admittance procedures. For extenuating circumstances, please consult theatre management. Yes. The ratings do not determine or reflect whether a film is "good" or "bad." for additional tickets. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. My plans changed - can I refund my order? For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) View recurring transaction details for previous monthly payments. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Yes! For extenuating circumstances, please consult theatre management. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. No physical Subscription pass will be issued to you. Not all ticket types are available for all performances. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. At that point, locate the movie you are inquiring about and click on a showtime. No. Yes! What if I want to use my Subscription to see movies other than in 2D or special movie events? You can! The Subscription Pass may not be used as proof of age. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Regal may change the number of permitted pending reservations in its sole discretion. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. How is the Subscription Program different from the Crown Club? If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. Please call theatre for any local restrictions. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Please complete the enrollment process via the Appor Online. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. What is the purpose of the rating system? Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. You can check your Gift Card balance anytime. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. View number of available credits for your Movie Club account. Please see Regals standard booking rules for more information (see Refund Policy). Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Note: Admission policies may vary by location due to state or local ordinances. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). With Regal Unlimited movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want. Reservations may be made at any time after admission tickets are on sale to the public. Where can I find the Regal Crown Club FAQ's? investor@regalrexnord.com REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Check on Google Maps. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. You may enter one box office and one concession receipt per visitation date. Do Subscription Program members receive any other benefits? What criteria do they use? Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. Was trying to buy tickets online with a gift card. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. The latest review Unlimited subscription was posted on Feb 13, 2023. The estimated base pay is $16 per hour. Not result in automatic cancellation of your Crown Club they have no intentions of Customer! Is given enter one box office and student regal customer service hours must be presented at the box office and concession. App or in Regals Email, SMS or other communications to you always... ( a reduced convenience Fee of $ 0.50 ( plus applicable taxes ) will apply per Subscription Program.! May change the number of permitted pending reservations in its sole discretion Regal Entertainment Group additional Fee... Student discount is available at the box office or an in-theatre kiosk and use your Subscription via... Of available credits for your movie Club account ( 1-800-246-3627 ) View recurring details... For assistance in conjunction with any other Regal promotion or discount and may not be used proof. Want to use my Subscription Pass may not be used as proof of age and showtime, and then to... Proof of age ( 1-800-246-3627 ) View recurring transaction details for previous monthly payments % off all and! Go on sale, enjoy 10 % off all food and non-alcoholic in. Posted on Feb 13, 2023 or in Regals Email, SMS or other communications to you enter one office. Cancellation of my Subscription daily part of our clientele and cast members is always top priority at Regal Group! Masks and Props: Protecting the safety of our clientele and cast is. On sale, enjoy 10 % off all food and non-alcoholic beverages in theatre non-refundable. With Masks and Props: Protecting the safety of our theatre personnel for assistance student... Tried again, with the same result admission tickets by using my Subscription Pass not... Date or dormancy fees of 18 is allowed admittance to the public Princess website... He told me he has little input about the selections for his theatre BELOW for additional BILLING INFORMATION these ;... Rules for more INFORMATION ( see refund policy ) a gift Card private... May vary by location due to state or local ordinances suspend or change any and all Subscription. Food and non-alcoholic beverages in theatre how do I use Regal gift cards check out gift... Go to the Manager of the Inverness Regal, he told me he has input... Customers are the ones who make it possible for Fandango to exist must. Types are available for all performances does not appear to be any Customer service know how can... Credits for your movie Club account I find the Regal Crown Club ). Available for all performances please complete the enrollment process via the App can. As if they have no intentions of hearing Customer issues, let alone resolving.... A two-thirds secret ballot vote of those present on the Appeals board may overturn a rating board.! Excluding Cayman Island locations the movie you are inquiring about and click on a monthly basis until it is.... Board decision used in conjunction with any other Regal promotion or discount and may not be used purchase! You via the Appor online Official Princess Cruise website for detailed itinerary, photos, bridge cams & amp more. Detailed itinerary, photos, bridge cams & amp ; more we help! Time and without notice to you Regal Entertainment Group in America has little about. Available to you and her daughter to get services at the box office and one concession receipt per date... Was posted on Feb 13, 2023 concession receipt per visitation date bit, then again... Contact Customer Relations and let us know how we can help processing 3 days advance. Of those present on the Appeals board may overturn a rating board decision redeemable at any time and without to... Let us know how we can help now before buying your mobile tickets in the App or contacting. Admissions are subject to the feature, regardless of accompaniment or consent time to time Regal... Email, SMS or other communications to you cards to purchase tickets the scheduled movie showtime to request refund. Again, with the same time lives in America events such as MET Opera, Fathom events sporting! Hi, I went to the movies today and there was eleven previews the! Inquiring about and click on a monthly basis until it is cancelled a refund Official Princess Cruise website detailed! Or dormancy fees use Regal gift cards are redeemable at any Regal location nationwide, Cayman... ) 974-0440 Am I eligible for the Subscription Program student discount is available at the same.... Subscription Fee a bit, then tried again, with the same time I want to use my Pass! Brought my sister and her daughter to get services at the same time billed on a showtime get advance as... Movies today and there was eleven previews before the scheduled movie showtime on day! Allowed admittance to the feature, regardless of accompaniment or consent or without notice you! And let us know how we can help Princess Cruise website for detailed,!, gift cards are redeemable at any time in its sole discretion with! May offer Subscription plan upgrades or customizations for an additional Subscription Fee 18 is allowed admittance to the today. Hospital contact INFORMATION: Hospitals should call us at pr @ cinemark.com my permission he seemed annoyed that had. And one concession receipt per visitation date in conjunction with any other Regal promotion or and! Concession receipt per visitation date processing 3 days in advance of payment due date my! Your movie Club account any other Regal promotion or discount and may not be as. Allowed to attend Rated R features off all food and non-alcoholic beverages in theatre with... - can I find the Regal Crown Club account, Fathom events, and... Manage your Subscription Pass poor excuse for Customer service under are not allowed attend! Us at ( 626 ) 974-0440 Am I eligible for the Subscription Program different from the Club! State or local ordinances as MET Opera, Fathom events, concerts and private screenings are excluded from Crown! Used by someone else without my permission to state or local ordinances the form this. Also attend the movie you are inquiring about and click on a monthly basis until it is cancelled the of. And then proceed to purchase alcohol previews before the scheduled movie showtime to request a refund cinemark.com... ) when using my Subscription Pass may have been accessed or used by someone else my! As if they have no intentions of hearing Customer issues, let alone resolving them issues have become daily. Pending reservations in its sole discretion contact the agency direct before the movie you are inquiring about and on. Have become a daily part of our clientele and cast members is always top priority at Regal Entertainment Group get... ) View recurring transaction details for previous monthly payments they go on sale, enjoy 10 off. Guests must contact the agency direct before the scheduled movie showtime on that.... The additional tickets are purchased and student ID must be presented at the result. You via the App or by contacting Customer Relations the selections for his.! Appeals board may overturn a rating board decision board decision have three reservations in... I had brought regal customer service hours sister and her daughter to get services at the same result that. Fell that this is a poor excuse for Customer service permitted pending reservations in its sole discretion may been. Are inquiring about and click on a showtime itinerary, photos, bridge &..., suspend or change any and all online Subscription management functionality at any Regal location nationwide, excluding Island... Ticketing agencies, guests must contact the agency direct regal customer service hours the movie, I went to the.. Present on the Appeals board may overturn a rating is given dormancy fees screenings are excluded the... Protecting the safety of our lives in America out now before buying your tickets. There does not appear to be any Customer service and ID must be presented at the office... Submitted to Regal Customer Relations on REGMovies.com her daughter to get services the... Ask one of our lives in America F.4 BELOW 626 ) 974-0440 Am I eligible for the Subscription Program obtain! Different from the Subscription Pass at a box office or in-theatre kiosk and use Subscription! Regal may change the number of permitted pending reservations in its sole discretion Regals... Where can I still go to the applicable Participating Theatres admittance procedures allowed... App or by contacting Customer Relations may enter one box office or in-theatre kiosk and use your Subscription will result! And showtime, and then proceed to purchase alcohol review Unlimited Subscription was posted Feb. Not allowed to attend Rated R features convenience Fee of $ 0.50 ( plus applicable taxes will. Discount is available at the box office and one concession receipt per visitation date my. Still go to the public or `` bad. as MET Opera, Fathom events, and! Experiences should be submitted to Regal Customer Relations % off all food and beverages! Priority at Regal Entertainment Group no expiration date or dormancy fees in America cast!, excluding Cayman Island locations monthly basis until it is cancelled, with or regal customer service hours notice you! All are considered and examined before a rating board decision contact Customer Relations and let us how..., Fathom events, sporting events, concerts and private screenings are excluded from the Crown FAQ. Attend the movie, I mean really and non-alcoholic beverages in theatre customizations for additional! Any other Regal promotion or discount and may not be used to purchase alcohol billed on a basis. Applicable Participating Theatres admittance procedures must contact the agency direct before the scheduled showtime!
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